Administrative Assistant


2665 Larick Dr., Marion, IA  52302

Cell Phone:  319-360-6679



Objective:  An administrative position that allows me to assist the management team by performing day to day tasks, project assistance, and data entry/spreadsheet updates.

Work History

Senior System Services Engineer, Verizon, Cedar Rapids, IA           April, 1997 – December, 2015

­   Customized and analyzed call center reports on 2 separate reporting platforms for 8+ ACDs (Automatic Call Distributors)

­   Acted as point of contact during manager’s absence

­   Engineered/managed projects for software/hardware upgrades

­   Engineered/managed database configuration standards and user logins across multiple software applications

­   Developed process to reduce yearly maintenance vendor costs (+$600K saved)

­   Assigned team tickets to be worked

­   Prepared ticket reporting on yearly, semi-yearly, and ad-hoc basis

­   Recognized as a subject matter expert by team and associated departments

­   Developed end-user training guides (self-paced online training and reference guides

­   Provided customer service assistance to end users via email, phone, training sessions, and ticketing system

System Services Engineer, Verizon, Cedar Rapids, IA                        October, 1994 – April, 1997

­   Customized and analyzed call center reports for 10+ ACDs (Automatic Call Distributors)

­   Performed as team lead for the department

­   Provided customer service assistance via email, phone, and ticketing system

­   Provided end user training for call center applications


­   Proficient in Microsoft Office applications (Outlook, Word, Excel, Power Point, Project, and Visio)

­   Excellent written and verbal communication skills

­   Able to maintain confidentiality

­   Require minimal supervision

­   Able to work individually or with a team

­   Have provided customer service for 30+ years

­   Data entry skills



  • American Institute of Business, Des Moines, IA

               Associates Degrees:  Executive Secretarial – Business Administration

                                                  Executive Secretarial – Medical     


  • ID#: 102631
  • Location: Marion, IA , 52302

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Substitute Administrative Assistant
Council Bluffs, IA Council Bluffs Community School District
Administrative Assistant- Stew Hansen Dodge Ci...
Urbandale, IA Ken Garff
Administrative Assistant for Nursing Program
Cedar Rapids, IA Upper Iowa University
Administrative Assistant II - Hach - Ames, IA
Ames, IA Nobel Biocare
Administrative Assistant
Waverly, IA Robert Half
Part Time Grain Administrative Assistant - AgV...
Dewar, IA Growmark Inc.