Administrative Assistant

CARLA SLADE


2665 Larick Dr., Marion, IA  52302


Cell Phone:  319-360-6679


Email:  csslade319@gmail.com


 


Objective:  An administrative position that allows me to assist the management team by performing day to day tasks, project assistance, and data entry/spreadsheet updates.


Work History


Senior System Services Engineer, Verizon, Cedar Rapids, IA           April, 1997 – December, 2015


­   Customized and analyzed call center reports on 2 separate reporting platforms for 8+ ACDs (Automatic Call Distributors)


­   Acted as point of contact during manager’s absence


­   Engineered/managed projects for software/hardware upgrades


­   Engineered/managed database configuration standards and user logins across multiple software applications


­   Developed process to reduce yearly maintenance vendor costs (+$600K saved)


­   Assigned team tickets to be worked


­   Prepared ticket reporting on yearly, semi-yearly, and ad-hoc basis


­   Recognized as a subject matter expert by team and associated departments


­   Developed end-user training guides (self-paced online training and reference guides


­   Provided customer service assistance to end users via email, phone, training sessions, and ticketing system


System Services Engineer, Verizon, Cedar Rapids, IA                        October, 1994 – April, 1997


­   Customized and analyzed call center reports for 10+ ACDs (Automatic Call Distributors)


­   Performed as team lead for the department


­   Provided customer service assistance via email, phone, and ticketing system


­   Provided end user training for call center applications


Skills


­   Proficient in Microsoft Office applications (Outlook, Word, Excel, Power Point, Project, and Visio)


­   Excellent written and verbal communication skills


­   Able to maintain confidentiality


­   Require minimal supervision


­   Able to work individually or with a team


­   Have provided customer service for 30+ years


­   Data entry skills


 


Education



  • American Institute of Business, Des Moines, IA


               Associates Degrees:  Executive Secretarial – Business Administration


                                                  Executive Secretarial – Medical     


 

  • ID#: 102631
  • Location: Marion, IA , 52302

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